Help
Who to ask
GamesXi sells and delivers the games. The developer who made a game knows how it works. Here is who handles what.
GamesXi helps with
Purchases and payments
A charge you do not recognize, a failed payment, or a receipt.
Downloads
A download that will not start, or a game missing from your library.
Refunds
Asking for your money back on a game you bought here.
License keys and devices
Finding your key, or moving a game to a new computer.
The developer helps with
How the game works
Settings, features, and how to do something in the game.
Bugs and crashes
Something in the game does not work the way it should.
Feature requests
Ideas for what the game should do next.
Your library
Everything you bought or are trying is in your library: downloads for each computer, license keys, the computers each game is active on, and your receipts.
Refunds
Within 14 days of buying, and while the game is active on no more than one computer, choose Request refund under the game in your library. The refund is automatic. After that, contact the developer: they can refund any order. A refund removes the license.
Contact a developer
On a game's page or in your library, choose Contact the developer. You can ask before you buy, too. Replies show up in your support conversations. Developers are asked to reply within 3 business days, and each developer's page shows how quickly they usually do.
Open source games are made by volunteers. Ask the maintainers on the project's GitHub page; GamesXi does not provide support for those games.
Something wrong or unsafe
If a game looks harmful, misleading, or copied, or a payment, download or key problem is not solved, report it to GamesXi. Reports about malware go to the front of the queue.